Refund policy

Return & Refund Policy

At Mere Gallery, we want you to love every pair you purchase. If something isn't quite right, we're here to help.

14-Day Return Window

We accept eligible return requests within 14 days of the date your order is delivered.

To qualify for a standard return, footwear must be unworn, unused, and in its original condition, with original packaging and any included accessories.

How to Request a Return

To request a return, please contact Mere Gallery through our Contact Us page within 14 days of delivery.

Please include your order number, the item you wish to return, and the reason for your request.

Returns must be approved before any items are shipped back. Once approved, we will provide return instructions and the appropriate return address.

Please do not send merchandise back to the address printed on your original shipping package unless specifically instructed to do so.

Return Shipping

Customers are responsible for return shipping costs on standard returns, including requests related to sizing preferences, personal preferences, or changes of mind.

We recommend using a trackable shipping service. Original shipping charges are generally nonrefundable unless otherwise required by law.

There are no restocking fees for eligible returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number and clear photographs of the issue. We will review the situation and arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you where required.